Terms of business



please read carefully  

General terms and conditions

If you have any queries or wish make a booking, please telephone + 20 12 24 76 192 or submit an enquiry form via the website or e mail info@carltonfleet.com  

A contract between us will only come into effect when we send you a written booking confirmation document (please note that any other e-mails received is not a written confirmation for this purpose – a contract will only come into effect when our formal booking confirmation document is sent to you).
When the contract comes into effect, we become responsible to provide you with the holiday you have booked, and you become responsible to pay for it, in each case subject to these terms and conditions.

Please note: it is important you check carefully the written confirmation when you receive it, or if booking late that all details are as you require them.
Our obligation is to provide the arrangements you have booked as described on this website and confirmed to you.
If you wish to change or cancel those arrangements later, you may have to pay an amendment or cancellation charge and additional costs which may be as much as the whole of the original price of your arrangements.

In parties of two or more people, the person who actually makes the booking is the person with whom we make the contract with and that person accepts responsibility for making all payments to us for all members of the party.
Conversely, we will send all documents and other information to that person alone, who will be responsible for ensuring that all other members of the party are kept fully informed.

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation or refund payment if our contractual obligations to you are affected by “Events Beyond our Control”. We will not be liable for any additional expenses incurred by you in connection with your booking through another supplier such as insurance, flights, hotels, transfers or ground arrangements including car hire. For the purposes of these Booking Conditions, Events Beyond our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.

All divers must show a valid diving certification, log book and diving insurance and sign a medical declaration and an exemption from liability. In the interest of safety, a dive computer, a marker buoy and a diving lamp must be carried on every dive. To participate in a safari, you must have an Advanced Open Water Diver or equivalent diving certificate and have logged at least 50 dives for southern route and 30 dives for northern route or St Johns Route. Participation in all dives, especially the wreck dives, depends on the diving qualification and the experience of each guest. Strong currents must be considered. Crossings in southern areas during the Night. The dive sites listed in the route descriptions are examples, if you have special requests, just let your dive guide know. All route destinations are subject to approval by the Egyptian authorities, the coast guard and the port police. All routes are subject to change and may change at short notice due to weather conditions or official orders. The final course of the live aboard will be determined in consultation with the group on board. The final decision is made by the captain and diving guide, with the safety of guests always being the top priority! If dives are missed or diving locations are not approached due to weather conditions or other unpredictable changes, Carlton Fleet will not issue a refund or compensation, this includes technical defects as well as all Marine Park fees and Port fees. Strong current are common and must be taken into account. Night dives and snorkeling are prohibited on the Brothers Islands Daedalus & Elphinestone Reef. Brother Island no overnight permitted.

At the time of booking, we also require the following information from all members:

  • Passport copy -min 6 month valid before arrival must be identical with the document you arrive in Egypt
  • Current Diving Qualification Copy
  • Approx. no. of logged dives
  • Flight  Details ( if your transfer is included in the package ) if you wish we can arrange transfer with surcharge if not included in our offer
  • Special Requirements (EAN Nitrox, 15 Litre Tank Rental, Equipment Rental )
  • Dive Insurance Policy Copy – not mandatory
  • Emergency Contact Details

Payment and booking conditions
25% deposit upon booking confirmation by bank transfer
75% of the travel price 8 weeks before departure by bank transfer or on agreement
The costs of the transfer are borne by the debtor
Cancellation conditions:
25% deposit upon booking is non-refundable – 75% you pay if u cancel 8 weeks before trip depart.

Individual diving trips are carried out from 10 people. In the event that a tour cannot take place due to the minimum number of participants of at least 10 people, we will offer you a rebooking to another date with a possibly different route, costs may arise due to the different routes / prices, or we will offer you a refund of the down payment from 90 days to the date of the booked tour.

Single Supplement

There will be an extra charge for single room occupancy for bookings on any live aboard individual booking. Please enquire for further details.

Changes made by us

It is unlikely that we will have to make changes to your travel arrangements, but we do plan many months in advance. Occasionally, we may have to make changes and reserve the right to do so at any time.
Most of these changes will be minor and we will advise you of them at the earliest.

Jurisdiction Egypt Carlton for Touristic development

Ministry of Tourism no. 19435

Tax no. 232-809-992

Ritz Carlton Road P.O Box 191

Sharm el Sheikh

South Sinai – Egypt