Carlton for Touristic Development

Ministry of Tourism no. 19435

Tax no. 232-809-992

Ritz Carlton Road P.O Box 191

Sharm el Sheikh

South Sinai – Egypt

General terms and conditions

If you have any queries or wish make a booking, please telephone + 20 12 24 76 192 or submit an inquiry form via the website or e mail  is at this stage that you will book your service a 25% deposit will be required per person, or full balance if date of departure is within 12 weeks.

A contract between us will only come into effect when we send you a written booking confirmation document (please note that any other e-mails received is not a written confirmation for this purpose – a contract will only come into effect when our formal booking confirmation document is sent to you).
When the contract comes into effect, we become responsible to provide you with the holiday you have booked, and you become responsible to pay for it, in each case subject to these terms and conditions.

Please note: it is important you check carefully the written confirmation when you receive it, or if booking late that all details are as you require them.
Our obligation is to provide the arrangements you have booked as described on this website and confirmed to you.
If you wish to change or cancel those arrangements later, you may have to pay an amendment or cancellation charge and additional costs which may be as much as the whole of the original price of your arrangements.

In parties of two or more people, the person who actually makes the booking is the person with whom we make the contract with and that person accepts responsibility for making all payments to us for all members of the party.
Conversely, we will send all documents and other information to that person alone, who will be responsible for ensuring that all other members of the party are kept fully informed.

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation or refund payment if our contractual obligations to you are affected by “Events Beyond our Control”. We will not be liable for any additional expenses incurred by you in connection with your booking through another supplier such as insurance, flights, hotels, transfers or ground arrangements including car hire. For the purposes of these Booking Conditions, Events Beyond our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned,s control.

All divers must show a valid diving certification, log book and diving insurance and sign a medical declaration and an exemption from liability. In the interest of safety, a dive computer, a marker buoy and a diving lamp must be carried on every dive. To participate in a safari, you must have an Advanced Open Water Diver or equivalent diving certificate and have logged at least 50 dives for southern route and 30 dives for northern route. Participation in all dives, especially the wreck dives, depends on the diving qualification and the experience of each guest. Strong currents must be considered. Crossings in southern areas during the Night. The dive sites listed in the route descriptions are examples, if you have special requests, just let your dive guide know. All route destinations are subject to approval by the Egyptian authorities, the coast guard and the port police. All routes are subject to change and may change at short notice due to weather conditions or official orders. The final course of the liveaboard will be determined in consultation with the group on board. The final decision is made by the captain and diving guide, with the safety of guests always being the top priority! If dives are missed or diving locations are not approached due to weather conditions or other unpredictable changes, Carlton Fleet will not issue a refund or compensation, this includes technical defects as well as all Marine Park fees and Port fees.
Embarkation port depends on the schedule and route. We reserve the right to accommodate guests the first or last night at the resort, the final port of arrival / departure is the responsibility of the owner and may change depending on the booking / route. Strong current are common and must be taken into account. Night dives and snorkeling are prohibited on the Brothers Islands Daedalus & Elphinestone Reef. Brother Island no overnight permitted. Individual diving trips are carried out from 10 people. In the event that a tour cannot take place due to the minimum number of participants of at least 10 people, we will offer you a rebooking to another date with a possibly different route, costs may arise due to the different routes / prices, or we will offer you a refund of the down payment from 120 days to the date of the booked tour.

At the time of booking, we also require the following information from all party members:

  • Passport copy
  • Current Diving Qualification
  • Approx. no. of logged dives
  • Special Requirements (EAN Nitrox, 15 Litre Tank Rental, Equipment Rental )
  • Insurance Policy Number, Provider and Contact Telephone No.
  • Emergency Contact Details

Payment and booking conditions:
25% deposit upon booking confirmation by bank transfer
75% of the travel price 8 weeks before departure by bank transfer
The costs of the transfer are borne by the debtor
Cancellation conditions:
25% deposit upon booking is refundable 90 days from tour date – see guidelines COVID
You pay 50% of the travel price if you cancel up to 12 weeks before the embarkation date
You pay 75% of the travel price for cancellations up to 10 weeks before the embarkation date
You pay 100% of the travel price if you cancel up to 8 weeks before the embarkation date

Single Supplement:

There will be an extra charge for single room occupancy for bookings on any live aboard individual booking.
Please enquire for further details.

Special Requests:

If you have any special requests that do not form part of the holidays described please let us know at the time of booking.

Diving Insurance:

We recommend that at a minimum you get insurance that covers you for SCUBA diving to 40m.
However, it is your responsibility to make sure that you have adequate insurance to cover all aspects of your holiday and it is your responsibility to make the appropriate arrangements. You can enroll a dive Insurance with us after arrival weekly fee 35 Euro ( cover via indepths )

Diving Medical Form:

All divers are required to complete a self-assessment medical form before diving.
This is available in advance upon request.

Changes made by us: It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and reserve the right to do so at any time.
Most of these changes will be minor and we will advise you of them at the earliest.

Extras per person
North National Park fee 80 Euro
South National Park fee 120 Euro
15 liter tank air filling week 45, – Euro
EAN Nitrox 12 liter – week 60, – Euro
EAN Nitrox 15 liters – week 80, – Euro
Tips for Crew and Guides per person 55,- Euro

Dahab National Park surcharge of 20,- Euro per person
Port Ghalib harbor fee p.p. 30,- Euro
* In case authorities increase Marine Park fee for southern or northern routes – we reserve the right to adjust and collect cash on board

Fuel Supplement North per Person 30 EUR / South 50 EUR per Peron will be collected cash on board

Transfers: if you booked a full charter and we offer transfer we will arrange one time transfer for all group – individual bookings are included or supplemented if you wish a separate transfer other than this we arrange for all the group. Single Transfer HUR/HUR 10 EUR p.p – HUR/Marsa alam 35 Euro p.p per way

Jurisdiction Egypt Cairo

MY Carlton Queen

Wood hull: Length – 38 meter

Width 8.00 meter

Depths 3 meter

Rebuild Hull 2017

Renovation 2018

Cabin Renovation 2019

New central Air Condition May 2019

Compressor: 2 x MCH.16.265 Lt/min –EAN Nitrox

Engines: DOOSAN Marine Engine 294WK/400PS 12 Knots NEW 2014

3 x Generator: 1 perkins 45 Kw / 1 perkins 40 Kw  / 1 perkins 45 Kw NEW 2020

Desalination Plant

Zodiacs 2

Bridge equipped with radar, depth sonar, radio transmitter VHF, GPS and navigation system

2 comfortable and spacious sun decks + front area sun beds

Dining Room fully air conditioned with flat – screen TV

30 Coltri Luxfer 12 Liter aluminum tanks, weights & belts

Safety Equipment complies with Egyptian coastal license requirements

Lifejackets in each cabin,2 Life rafts, Fire extinguisher each cabin & Fire alarm system

Especially nice are the two covered sun decks on Carlton Queen. On the first floor it is equipped with comfortable rattan furniture, where guests can enjoy their Sunset beer while on the second floor all passengers who seek the silence can enjoy their time on board , for the sun lovers there is the front sun deck, covered with mats.

The salon is equipped with a flat screen TV and a DVD player and the cozy seating area are often used by photographers as a computer room, as they edit their images here. Also the newest Cinema Movies will be played here.

The comfortable cabins are each equipped with two beds or a double bed, various cupboards, drawers and shelves, a large mirror, and air conditioning. In addition, in each cabin is a private bathroom (shower & WC) and a hairdryer. Total 12 cabins.
In the upper deck there are 4 cabins with double bed, on the lower deck 6 cabins with 2 separate beds and 1 cabin in the bow with “bulk” beds. The second cabin in the bow is reserved for Guides.

Even the dive deck and platform are very generously proportioned, so the divers prepare without interfering each other.

In special wood boxes by the Dive Deck, equipped with electrical outlets -220 V, lamps can be charged and other small essentials can be stored.

Carlton Queen has desalination plants and two large “Zodiacs” who drive the guests to the dive site. During the night a special “silent” generator is used to reduce the noise.
And last but not least, all three decks are provided with teak floor.

Cancellation information for a booked trip – COVID-19 Regulation since 01.04.2020

If your trip is delayed by the travel restrictions, we are offering

  • Refund after 120 days from the day of your scheduled trip
  • A travel voucher to change your full trip according to our booking availability – valid one year

Please let us know how you wish to proceed – kindly forward your Government travel/flight restrictions.

If you wish to cancel your booking and the flight restrictions are lifted by then

  • No Refund

If you wish to cancel your booking and the flight restrictions are lifted but you might have to go into a two week Quarantine after you return to your Home country. (Please forward Government regulations)

  • We are offering a travel voucher to change your trip according to our booking availability – valid one year

If you have trip booked and do not want to take it because of the fear of your or your guest being infected, but flight restrictions are lifted.

  • No refund

If you wish to cancel your booking and flight restrictions are lifted but you have to show negative test result when returning to your Country.

  • No refund

Apologizing for the inconvenience, we try to be during the current circumstances as flexible as possible for our Guest. Please be aware that rates and terms change for rebooking’s.

Stay safe